User Profiles

Performance Engineers

Did you ever imagine that you could use every caller on your network as a means to optimize its performance? With TrueCall® you can:

•  Have a unique real-time and holistic view of your network’s performance
•  Cross link maps, reports, graphs, and call detail records together
•  Identify Traffic Hot Spots
•  Perform Pilot Pollution and Dropped Call Analysis
•  Determine area use by time of day

Marketing Practitioners

As network operators prepare for migration to evolving 3G+ and 4G technologies, the impact of highly sought after “smartphone” subscribers on network capacity is a critical question. See the top users of bandwidth, learn which regions of your network have excess capacity and see what equipment types are having the most failures on the network. Make smarter marketing decisions…with TrueCall.

Customer Support Representatives

Empower your customer support representatives to diagnose subscriber call issues by visualizing real-time and historical calls. With TrueCall, Customer Support representatives can:

•  Diagnose a subscriber complaint in real time
•  Ensure that known issues (i.e. handset problems) are not root cause
• Provide detailed information to performance engineering to address the concern

See TrueCall in action