Engineers at MetroPCS, the fifth largest operator in the United States, were spending up to two days per case to resolve trouble tickets, law enforcement requests and other customer issues. A TrueCall implementation achieved significant savings and helped increase engineering efficiency by more than 30% on these cases. Learn more...
With tower crews charging $1,000 to climb each tower, plus an additional $150 an hour for multiple adjustments, nTelos was searching for ways to reduce the cost and inefficiencies of antenna optimization. Their solution: Let TrueCall provide real-time performance monitoring of changes while engineers are still on site. Learn how...